Thank you for choosing to shop with us, these are the terms and condition that governs our DELIVERY. Please find our Returns, Exchanges & Refunds here. You can find our detailed terms and conditions here, you can also find our privacy policy here to know how we use and protect your personal data.

All SamaWoman deliveries outside LAGOS, Nigeria are powered by DHL and can be tracked with a tracking number that will be issued to you.

Delivery duration

Delivery time is 5-10 Business days

Please note that Deliveries are not carried out during weekends or public holidays

On occasions where the item(s) purchased is needed urgently, kindly state it on the order note on the website or send an email stating the date the product(s) is needed for.

All Delivery costs vary according to location and weight of item(s).

For complaints concerning deliveries such as ‘exceeded delivery time’ kindly send a mail to our customer support team. help@samawoman.com

Custom charges

International orders may be subject to customs or import duties once it reaches the destination country. For international orders, Custom / import charges may apply.

Please note that SamaWoman is not responsible for the payment of these charges. And all charges must be paid by the recipient of the parcel.

Note: In the case where the recipient has refused to pay for the charges, and the parcel is returned to us by the courier service, the cost of the return shipping will be deducted from the refund.

Change of delivery details

In a case where you intend to change your delivery address or contact details, kindly send an email with your order name and number to help@samawoman.com

-Please note that this may delay the delivery further if it has already been processed for delivery.

-If the delivery has already reached the initial delivery address, a change of address will require an additional fee which will be paid by you.

Failed delivery attempt

If an attempt to deliver your item fails due to your unavailability, incorrect address or phone number, a second delivery will be attempted, after which you’ll be required to pay for the cost of any other attempt.If anything is unclear or you have more questions feel free to contact our customer support team.