Returns, Exchanges & Refunds

Thanks for purchasing our products.

Due to the nature of our business and products these are our terms and condition that governs Returns/Exchange and Refunds. This policies is quite different from our DELIVERY POLICY which you can locate here. You can find our full terms and conditions here, you can also find our privacy policy here to know how we use and protect your personal data.

Return / Exchange Policy

Reasons for Returns/refunds should be one of the following.

  • Damaged goods
  • Wrong sizing

Conditions for Returns

  • Proof of payment should be provided before a return, refund or exchange.
  • Return must be made within 48 hours of delivery.
  • Once your product is retrieved, a thorough inspection will be done and If the quality check is successful, the item will be exchanged.
  • In a case where you ordered/provided the wrong size, you will pay the total return cost. Kindly check our size guide to ensure you choose the correct size.

Refund Policy

Before orders are placed, production/processing time is always stated before the payment section. Please read carefully and understand the time frame stated.

As long as production/processing time hasn’t elapsed, we do not accept offers to cancel your order and get a refund, due to the production/processing time frame which was already stated before placing an order.

Products will be thoroughly inspected before the refund process begins.

The inspection takes a maximum of 2 days after the product has been received.

If the purchase comes with a free promotional item, you will be required to send it back alongside the purchase. If forgotten, the refund will not be made.

Returns will not be accepted once the tag has been taken off. Please, Thoroughly inspect your items before removing the tags.

Once your product is retrieved, and the inspection process is successful, we will refund you based on our refund policy.

Please Note that if the quality check is unsuccessful, you will not be refunded, but the product will be sent back.

Refund Voucher

All refunds are done via the SamaWoman Refund Voucher. The voucher issued will be equal to the value of the product you ordered excluding delivery charges. SamaWoman Refund Voucher will be used as a code to purchase any item.

The voucher remains valid for 120 calendar days only. The refund voucher can be used on several purchases, till the amount is exhausted.

A voucher number will be issued to you and below are the steps to use it.

  • Place an order on our website
  • On the checkout screen enter your voucher (multiple vouchers are allowed)
  • The amount of the voucher will be deducted from the total cost
  • If the order amount is less than the voucher, the remaining amount will be in your voucher, which you can use at any time.

If anything is unclear or you have more questions feel free to contact our customer support team. returns@samawoman.com

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