Delivery Policy

Thank you for choosing to shop with us. These are the terms and conditions that govern our DELIVERY, which is subject to change at any time without prior notice. Please find our Returns, Exchanges & Refunds here. You can find our detailed terms and conditions here, and our privacy policy here to learn how we use and protect your personal data.

All SamaWoman deliveries outside LAGOS, Nigeria, are powered by UPS/DHL, as seen during checkout.

Production & Delivery duration

Production time is 10-15 business days (Wholesale is 25-40 business days). Please note that orders containing multiple items may require additional production time.

Delivery time (Lagos) is 1-2 business days
Delivery time (Interstate) is 2-5 business days
Delivery time (International) is 5-7 business days

Please note that Deliveries are not carried out during weekends or public holidays

On occasions when the item(s) purchased are needed urgently, kindly state this in the order note on the website or send an email stating the date the product(s) are needed.

All Delivery costs vary according to the location and weight of the item(s).

For complaints concerning deliveries, such as ‘exceeded delivery time’, kindly send an email to our customer support team. [email protected]

Custom charges

International orders may be subject to customs or import duties upon reaching the destination country. For international orders, customs/import charges may apply.

USA Delivery: Please be informed that, due to the new tariff policies under the Trump administration, all packages going to the United States(from the 29th August 2025)—regardless of carrier or declared value—are now subject to import duty. Shipments may not be released until the applicable duties are paid.

Please note that SamaWoman is not responsible for the payment of these charges. And all charges must be paid by the recipient of the parcel.

Note: In the case where the recipient has refused to pay for the charges, and the parcel is returned to us by the courier service, the cost of the return shipping will be deducted from the refund.

Change of delivery details

In a case where you intend to change your delivery address or contact details, kindly send an email with your order name and number to [email protected]

– Please note that this may delay the delivery further if it has already been processed for delivery.

– If the delivery has already reached the initial delivery address, a change of address will require an additional fee which you will pay.

Failed delivery attempt

Local deliveries within Lagos Nigeria: Suppose an attempt to deliver your item fails due to your unavailability, incorrect address or phone number after you have been contacted to expect delivery. In that case, you’ll be required to pay for the cost of any other delivery attempt.

For international or interstate: If an attempt to deliver your item fails due to your unavailability, incorrect address or phone number, a second delivery will be attempted, after which you’ll be required to pay for the cost of any other attempt.

If anything is unclear or you have more questions, contact our customer support team.